Personal Information You Provide

Account Information:

• Full name and contact details (email address, phone number, mailing address)
• Username and password
• Professional title and company information
• Profile photos and avatars

Property Information:

• Property addresses and descriptions
• Property photos and documents
• Lease agreements and rental terms
• Property valuation and financial data

Financial Information:

• Payment method details (credit card, bank account information)
• Billing addresses
• Transaction history and payment records
• Security deposits and fee structures

Communication Data:

• Messages sent through our platform
• Support requests and correspondence
• Maintenance requests and work orders
• Reviews and feedback

Tenant and Guest Information:

• Tenant applications and screening data
• Emergency contact information
• Move-in/move-out documentation
• Guest registration details for short-term rentals

Information We Collect Automatically

Usage Data:

• IP addresses and device identifiers
• Browser type and operating system
• Pages visited and time spent on our Service
• Click-through rates and user interactions
• Search queries and filters used

Location Information:

• Geographic location data (when you enable location services)
• Property location coordinates
• Time zone information

Cookies and Tracking Technologies:

• Session cookies for authentication
• Preference cookies for customization
• Analytics cookies for performance monitoring
• Third-party tracking pixels

We use your personal information for the following purposes:

Service Delivery:

• Creating and managing user accounts
• Processing rental applications and bookings
• Facilitating payment transactions
• Coordinating maintenance requests and work orders
• Sending booking confirmations and updates

Communication:

• Responding to customer support inquiries
• Sending important service notifications
• Delivering marketing communications (with your consent)
• Facilitating communication between users

Analytics and Improvement:

• Analyzing usage patterns to improve our Service
• Conducting market research and user surveys
• Developing new features and functionality
• Optimizing system performance

Legal and Security:

• Complying with legal obligations
• Preventing fraud and unauthorized access
• Enforcing our Terms of Service
• Protecting the rights and safety of our users

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers:

• Payment processors for transaction handling
• Cloud hosting providers for data storage
• Email service providers for communications
• Analytics services for usage insights
• Customer support platforms

Legal Requirements:

• When required by law, regulation, or court order
• To protect our legal rights and interests
• In response to lawful requests from public authorities
• To prevent fraud or illegal activities

Business Transfers:

• In connection with mergers, acquisitions, or asset sales
• During corporate restructuring or bankruptcy proceedings

With Your Consent:

• When you explicitly authorize us to share your information
• For specific purposes you have requested

Between Platform Users:

• Property managers can access tenant information for properties they manage
• Landlords can view information about their properties and tenants
• Tenants can see relevant property manager and landlord contact information
• Service providers can access information necessary to complete work orders

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

• Industry-standard encryption for data transmission (SSL/TLS)
• Encryption of sensitive data at rest
• Secure database configurations
• Regular security audits and vulnerability assessments
• Multi-factor authentication options

Organizational Measures:

• Employee training on data protection
• Access controls and permission systems
• Regular security policy reviews
• Incident response procedures
• Vendor security assessments

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining reasonable safeguards.

Depending on your location, you may have the following rights regarding your personal information:

Access Rights:

• Request a copy of the personal information we hold about you
• Obtain information about how we process your data

Correction Rights:

• Update or correct inaccurate personal information
• Complete incomplete data records

Deletion Rights:

• Request deletion of your personal information
• Account closure and data removal (subject to legal retention requirements)

Portability Rights:

• Receive your personal data in a structured, machine-readable format
• Transfer your data to another service provider

Objection Rights:

• Opt out of marketing communications
• Object to certain types of data processing
• Withdraw consent where processing is based on consent

Restriction Rights:

• Request limitation of data processing in certain circumstances
• Temporarily suspend data processing pending resolution of disputes

To exercise these rights, contact us at [email protected]. We will respond to your request within the timeframes required by applicable law.

We use cookies and similar technologies to enhance your experience:

Essential Cookies:

• Required for basic Service functionality
• User authentication and session management
• Security and fraud prevention

Performance Cookies:

• Analytics and usage statistics
• Error reporting and debugging
• System performance monitoring

Functional Cookies:

• User preferences and settings
• Language and region selection
• Customized content delivery

Marketing Cookies:

• Targeted advertising (with your consent)
• Social media integration
• Campaign effectiveness measurement

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit Service functionality.

We retain your personal information for as long as necessary to provide our Service and fulfill legal obligations:

• Account Information: Retained while your account is active and for 7 years after closure
• Financial Records: Retained for 7 years for tax and audit purposes
• Communication Data: Retained for 3 years for customer service purposes
• Usage Analytics: Aggregated data retained indefinitely; individual data for 2 years
• Legal Compliance: As required by applicable laws and regulations

If you are located outside india, your information may be transferred to and processed in countries where we operate. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent authorities
• Other legally recognized transfer mechanisms

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices within our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

For privacy-related questions, concerns, or requests, please contact us:

Privacy Officer
Email: [email protected]

Data Protection Officer (if applicable):
Email: [email protected]

We are committed to addressing your privacy concerns promptly and transparently.